Contact Us

Questions? Comments? Feedback? Custom Requests? Please feel free to email us. ShisSoothingScents@gmail.com

 

Our Company Return Policy

We hope that you love and truly enjoy your order from Shi’s Soothing Scents, but if for any reason you wish to return or exchange an item, you may do so within 10 calendar days. Please note that not all items are eligible for returns/exchanges. On eligible products, refunds will be issued to the original form of payment once it has been received by Shi’s Soothing Scents. All products must be returned in their original condition and unused. See below for our return policy.

Broken/Damaged Items

Unfortunately, sometimes items can be damaged during transit. Don’t worry, all of our shipments are insured. Please inspect all orders for any damage that may have occurred during shipping. Please report within 24 hours of receiving your order ShisSoothingScents@gmail.com . We will work with you to resolve the issue. We ask that you submit photos of the front, side and bottom of the candle with a description of the issue.

Refunds & Returns

All eligible items that you wish to return will need to be at the buyer’s expense and must be unused. Any candles that have been melted or lit, cannot be refunded at this time. It is suggested that you purchase shipping insurance to help ensure that we receive your item(s). Please include a copy of your order indicating which items you’re returning and the reason for the return.

Shipping Policy

Shi’s Soothing Scents strives to ship all orders within 3-5 business days. Due to being based in a warmer climate (Texas), most shipments are made between Monday and Thursday to try to prevent orders from sitting in the USPS distribution centers over the weekend as soy wax is sensitive to changes in temperature. In the event that you need your order received by a certain date, please reach out to us at ShisSoothingScents@gmail.com with any requests. If expedited shipping is required, you will be invoiced separately. Payment will need to be received before shipment will be made.